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VILLA PURIARTHA PRIVACY POLICY

Villa Puriartha takes the issue of safeguarding your privacy very seriously. We have created this Privacy Policy in order to better familiarize you with the information we collect from guests and web site visitors, and the way in which Villa Puriartha uses this information to better serve the needs of our guests.

What is Personal Information?
The term "Personal Information" refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address, age, gender, personal financial history, etc.

How is Personal Information Collected?
1. Reviewing Our Web Site
While in the process of browsing our web site, you also provide us with information that does not reveal your personal identity - what type of destination you're seeking information about, for example. We use this aggregated, anonymous data mainly for editorial purposes, but we do not connect it to any Personal Information, such as your name or address.
While you explore our web site for the information that interests you, you may wish to put in a specific "Information Request" about us, or you may wish to participate in one of our on-line surveys or promotions. To respond to this request or to participate in our various programs, we may ask you for Personal Information, such as your name, zip/postal code, e-mail address, and phone number.
In the event you choose to provide us with this information, we will only use it for the purpose we have specified to you. We will only e-mail you if you want us to, and you can choose a number of alternate methods by which to receive a reply to a request. Your transmittal of your personal data shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy. If you are uncomfortable providing this information over the Internet, you can always call our Main Office for more details.
If you wish, you may also submit your e-mail address in order to be placed on a subscription list or to receive other information. You will be placed on these lists only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes - we do not sell or rent our lists to anyone. In the event you choose to join one of our lists, you may ask to be removed from the list at any time. Visitors will always have the ability to accept or decline any form of communication from Villa Puriartha.
2. When Making a Reservation
When Making a Reservation On Our Web Site
If you decide that you would like to make a reservation at our villa, you will be linked to our reservation service site.
Visitors to villapuriartha.com who elect to make reservations online will be required to provide actual information to make a reservation. Your transmittal of your Personal Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy.
Once your reservation is confirmed, Villa Puriartha will contact you to confirm all of the reservation information.
We also receive a copy of the reservation profile at our web site connected to your ID number. We will then use that information to create a log in our web site database.
We also occasionally combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.
3. During your stay at Villa Puriartha
During your stay, we record your itemized spending to properly assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). This stay specific information is stored and combined with information from previous visits that you have made. We may also collect certain information as required by local laws (e.g. passport number).
In addition, we may retain the content of any document (including comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with employees of the hotel but will not be shared with any third party.

How do we store this information?
1. At the villa

We goes to great measures to ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.
2. In Our Guest Reservation System
In order to serve you better we also store certain guest information. Our main customer database stored & located in Puriartha central office in Jakarta, Indonesia.
We also store other transaction information, including the number of stays you have had at our villa and the number of nights of each stay. We do not share this information with any third party.

What information is not secure?
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail. We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
To be prudent, please be sure to always log out from our website when you are done using villapuriartha.com website. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, since while you are logged on it is easier for someone to attempt to get access to your profile.

If I have created a Guest Profile, how is my Personal Information treated?
Once you have created a Guest Profile, we may add online session data to your Guest Profile on subsequent visits to our website. When you provide information, including revised information to your Guest Profile, we may use the information you provide to update databases maintained by us.
By completing your Guest Profile you are considered to have provided consent to share your Personal Information within Villa Puriartha in accordance with this Privacy Policy.

Why is Personal Information collected?
1. To Provide Excellent Customer Service

Personal Information is collected to assist us in making your reservation and providing the services you request at our properties, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arose from your stay with us.
Furthermore, by keeping certain Personal Information on file, such as information regarding guest history and itemized spending, former guests of Villa Puriartha have the ability to confirm prior transactions and reconcile statements or invoices.
2. To Keep Our Guests Informed
We may also use this Personal Information to advise you of promotions or to inform you of offers or other information that may be of interest to you.
3. For Marketing Research
Finally, we may wish to contact guests to conduct surveys to receive your views of our properties and service delivery. Occasionally we will combine information from a number of guests to better understand trends and expectations of our guests. Where this occurs, all identifiers are removed so that the aggregate information cannot be linked to specific guests.

What Personal Information may be provided to third parties?
Agents, contractors or third party service providers of Villa Puriartha may receive your Personal Information in the course of providing services to Villa Puriartha to better serve the needs of our guests. Using contractual or other arrangements, Villa Puriartha ensures these parties protect your Personal Information in a manner consistent with the principles articulated in this Privacy Policy.
We will only share Personal Information about you outside Villa Puriartha without your consent, where: (a) it is required or authorized by law (for example, in response to a legal subpoena); (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent (i.e. car rental); (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a property.
If Villa Puriartha suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.

How do I access my Personal Information?
We understand that you may like to know what Personal Information we hold about you. We are happy to assist you with your request. To protect your Personal Information, however, we require that you prove your identity to us at the time your request is made. You may make a request at main lobby or contact us via email at villa@puriartha.com
When you make a request in person, we will require you to produce some form of photo identification such as a passport or a driver's license and you will be asked to sign a request form.
Where you make a request by other means, we require the request be made in writing via fax or letter including a copy of a government issued identification and signature. We also require home and business addresses and phone numbers so we can check them with our files and satisfy ourselves as to your identity.
The above information is required to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Personal Information.
Villa Puriartha reserves the right to decline access to your Personal information under certain circumstances. Where your Personal Information will not be disclosed, you will be provided with the reasons for this non-disclosure.

How do I Revise my Personal Information?
If at any time you wish to update or access your Personal Information, you can do so by accessing Villa Puriartha website - edit profile section or by contacting us via e-mail at villa@puriartha.com

For How long is my Personal Information retained?
Your Personal Information will be stored for the period of time required by law in the jurisdiction. It may be stored indefinitely by Villa Puriartha as long as there is a business purpose for doing so. From time to time we may delete your Personal Information.

How will I know if there are changes to this Policy?
If we decide to change our Privacy Policy, we will post those changes on our web site (http://www.villapuriartha.com) so you are always aware of how we treat Personal Information. Changes will not apply retroactively to Personal Information for which you have given explicit consent, which was acquired before the change to the Privacy Policy except as may be required by law. If at any point we decide to use Personal Information in a manner different from that stated in this Privacy Policy, we will notify you by letter or e-mail sent to your last known address. If you do not agree with the different way we intend to use Personal Information, you may ask that we not use it in that different way. If you do not object, you will be deemed to have consented to the use of your Personal Information in the changed manner.

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